The first thing to check, in this case, is if you remember the email address and password correctly. Also check if your ‘Capslock’ button is on. Type on a plain document to check for Capslock being engaged. If you are still unable to log in, then ensure that you are not using your Facebook account to log into UrbanPro.com.
Please note that if you use your Facebook details to log into UrbanPro, then the same will not work for the App.
What you can do, is to click on the ‘Forgot password’ link, enter your Facebook email ID and follow the instructions to create a new password. This will help you log in, using your Facebook email ID, without having to register with UrbanPro again.
If you have not registered with UrbanPro using Facebook or if you have simply forgotten your password, then just click on the ‘Forgot Password’ link below the ‘password’ field and follow the instructions to create a new password.