Tutors and Institutes need to upgrade to Premium Membership plan to respond to all the student enquiries. Tutors and institutes can respond to student enquiries in two ways - Manual and Auto-response.
You need to type out a message and quote everytime you respond to an enquiry manually.
On the other hand, if you want to respond to enquiries quickly, you can have your category specific message with quote saved in Saved Responses. You can have different Saved Responses for different categories. When you opt for an auto-response option and an enquiry alert matching your category comes, the system will automatically respond to an enquiry with your category specific saved response. You just need to connect with the students on receiving the student's contact details via SMS and Email alert.
However, there is no difference in the number of coins deducted for both manual and auto-response mode.